FAQ
Need help?
I am here to help you! See the FAQ here or feel free to contact me at contact@lobelune.com.
JEWELRY & ORDERS
My wife/girlfriend is expecting and I want to buy her a gift. What should I get her?
For this kind of special moment in life, jewelry is the always the correct choice. EVERY piece of jewelry for women in our shop is suitable as maternity gifts, yet our pendants for necklaces come in small sizes for children as well, so if you are looking for a gift for a mother-to-be, this is a great place to start, because it allows you to get at matching gift for the child later on. See our pendants
If your partner prefers earrings and her ears are pierced, this is the best place to start.
You are always more than welcome to e-mail me or give me a call if you need some good advice on what to buy: shop@lobelune.com or phone +45 60 18 04 60.
I need a gift for a Christening. Where should I look?
LOBELUNE specializes in pendants for children and babies. Search under Christening Gifts to learn more or click here.
I am looking for a confirmation or graduation gift. Where can I find them?
Jewelry is the perfect gift for the confirmand or graduate as it will remain a beautiful reminder of a special day. A pendant or golden chain is always a good choice. See our pendants.
I want to buy a pendant as a gift, but I am unsure whether the recipient already owns a chain. What do I do?
You can decide to either buy both pendant and chain and make use of your right of return to return the chain within 14 days, or you can opt to buy only the pendant.
May I try on the jewelry?
Yes, you may buy the jewelry, try it on and it return it if it does not suit your taste. It is, however, very important, that you leave the seal on the jewelry and that both box and jewelry are returned in perfect condition. Learn more here.
Customized orders:
If you want a customized piece of jewelry with certain gems, this is also an option. Send me an e-mail at contact@lobelune.com and attach a photograph from the website of the jewelry you want, including a description of the types of gemstones you wish to incorporate, and I will attempt to fulfill your wish. Please note, that customized pieces are usually 4-6 weeks underway, and that the price may be increased (due to the value of the gemstones and extra shipping charges) and that the jewelry is non-refundable as they are made to order.
How do I buy a gift certificate?
Visit this page to buy a gift certificate. We will pack and gift wrap it nicely before sending it to you.
Can you gift wrap before sending?
We will be glad to gift wrap your purchase. Just tick the box at check out and we will send your purchase nicely gift wrapped - beautiful and ready to make someone special very happy!
PAYMENT & CURRENCIES
Which payment methods are accpeted by LOBELUNE, and is it safe to use my credit card?
We accept Visa, MasterCard, Mobile Pay and ViaBill. All payments are processed through a secure checkout system provided by Pensopay.
To ensure that you do not experience any delays to your order, please make sure all your details are entered correctly.
How do you select currency?
You are currently viewing the INTERNATIONAL version of our website.
To see the prices in another currency, select the currency link at the top righthand side of the screen. Notice at check-out you will be billed in DKK.
Do I pay an exchange fee if the currency of my country is not DKK?
No, you do not pay any exchange fees when you are billed in DKK. Your price will remain the same.
How long does delivery take, and how much will it cost?
Delivery to EU countries takes 1-6 days and is free when you make purchases for at least 750 DKK. For more information on delivery and shipping charges to your destination, view our delivery service below.
How do I exchange or return an item?
Making a return or exchange is easy. You have 14 days to decide whether to keep your items or not. Make sure that the jewelry and jewelry box is unused and in perfect condition. Also make sure the seal (sticker) on your jewelry is intact and go to return to learn how to make a return.
Delivery
Standard delivery is free/included when purchasing for at least 750 DKK in Denmark and EU countries.
We use GLS for most deliveries. When sending to Denmark the delivery is 1-2 days and 2-4 days within Europe.
Delivery to Norway costs 30 Euro and will be sent with PostNord to a pack and collect shop of your choice. Delivery to Norway is 2-6 days.
Orders to the USA are delivered with DHL within 2-8 days and costs 40 Euro.
